Claims against tour operators

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Chambers UK
Holiday Accident

Penningtons Manches' travel law team has an excellent success record of obtaining damages for clients who have suffered accidents, injuries and illness while on a package holiday.

The Package Travel Regulations (1992) allow an injured holidaymaker to pursue a compensation claim against a tour operator in the UK courts. This is possible if the accident or illness is caused because the tour operator or its supplier fails to properly perform the package holiday contract. A typical example would be if a hotel does not comply with local safety standards and this failure causes you to have an accident.

A claim against a tour operator is based on a breach of contract and is subject to English law. This means that you are entitled to recover damages based on English law rather than the law of the country where the accident occurred. This is often beneficial because English damages awards are usually higher than those given in other countries.

Our extensive network of personal injury lawyers throughout the world gives us access to reliable advice on local standards and regulations. This helps us to advise you at an early stage about the prospects of a successful claim against the tour operator.

We also have a high profile within the insurance industry and were awarded the International Travel Insurance Journal (ITIJ) award for Legal Services Provider of the Year in 2012.

Initial advice is offered free of charge and without obligation. This can include guidance over the telephone, a visit from one of our specialist solicitors or a review of your documents. We offer various forms of funding, including no win no fee (conditional fee) agreements. Our team aims to arrange this funding at no cost to you, so that you keep 100% of your compensation.

Recent work highlights

Claim against Kuoni Travel for garden accident

Winning a claim against Kuoni Travel Limited for our client who fell into a concealed gulley in a hotel garden while on a package holiday in Kenya, fracturing her right hip and injuring her right knee.


Tour operator found negligent

Securing compensation for two girls injured by a violent struggle with a gang of intruders who broken into their bungalow while on a teaching holiday in Botswana. The tour operator was found to be responsible as the local supplier failed to ensure the premises were safe.


£48,000 for holidaymaker struck by falling ladder

Successfully claiming damages for our client who sustained multiple injuries after being struck by a falling ladder while relaxing in a hammock in the grounds of her five star hotel on a package holiday in Mauritius.

See more detailed case studies

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Penningtons Manches LLP

Penningtons Manches LLP is a limited liability partnership registered in England and Wales with registered number OC311575 and is authorised and regulated by the Solicitors Regulation Authority. San Francisco is an associated office.

Penningtons Manches LLP