Settlement of £105,000 for emergency breakdown service call handler


We recently settled a case out of court for a woman who suffered chronic hearing injuries as a result of using a defective headset supplied by her employer to use in her job as a home-based call handling operative for an emergency breakdown service.

Our client, who had worked for her employer for 28 years, developed a range of acoustic problems including severe tinnitus, pain in her ears that is exacerbated by loud noises and voices, and mild high frequency hearing loss as a result of using the headset. She had frequently complained to her employer that she was having problems with the headset but these were largely disregarded.

The parties agreed a settlement of £105,000 to reflect both the past and future financial losses our client has already and will continue to sustain as a result of her condition.


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Penningtons Manches LLP

Penningtons Manches LLP is a limited liability partnership registered in England and Wales with registered number OC311575 and is authorised and regulated by the Solicitors Regulation Authority. San Francisco is an associated office.

Penningtons Manches LLP